On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Wellcare is ready to become your Medicare partner!

Wellcare is the Medicare product offered through Delaware First Health.  We are thrilled you are partnering with us.

The Annual Enrollment Period for your Medicare patients runs from October 15 to December 7. Your patients have a choice in their Medicare health insurance, and we hope that they will use this Annual Enrollment Period to get acquainted with Wellcare. If they ask you about their coverage options, let them know you accept Wellcare.

As our partner, you can count on our complete support as you continue to focus on providing compassionate and expert care to your patients.  Our most helpful provider resources include:

Further provider resources, including provider engagement administrator contact information, can be found on Delaware First Health website.

Provider Training 

Date: October 16, 2024

Beginning Oct. 21, you can validate eligibility and benefits, submit claims, check claim status, submit authorizations, and access all Delaware First Health, Ambetter of DE and Wellcare payer resources via Availity Essentials.

Availity experts are hosting several live webinar sessions to help you get ready. This is a look ahead at what tools and functionality are coming, paired with live training to learn more. Space is limited, save your seat today!

  • Availity Essentials Introduction
    • Monday, Oct. 21 – 1 p.m. EST
    • Tuesday, Oct. 29 – 10:30 a.m. EST
  • Authorization Tools
    • Tuesday, Oct. 22 – 1 p.m. EST
    • Monday, Oct. 28 – 12 p.m. EST
  • Claim Submission
    • Wednesday, Oct. 23 – 12 p.m. EST
    • Wednesday, Oct. 30 – 11 a.m. EST
  • Claim Follow-up Tools
    • Thursday, Oct. 24 – 12:30 p.m. EST
    • Thursday, Oct. 31 – 3 p.m. EST
  • Risk & Quality Applications
    • Wednesday, Oct. 23 – 1:30 p.m. EST
    • Friday, Nov. 1 – 11 a.m. EST


Please Note: You must be logged into your Availity Essentials account to register and attend live training. To register for an Essentials account, visit Register and Get Started with Availity Essentials

Enrolling for a provider webinar in the Availity Learning Center (ALC)

  1. Log in to Availity Essentials.
  2. Select Help & Training > Get Trained.
  3. ALC opens in a new browser tab. If it does not, have the user check their browser settings to allow for pop-ups and redirects from apps.availity.com and availitylearning.learnupon.com.
  4. Select the Sessions tab.
  5. Select the View Course button next to the webinar.
  6. Select the Enroll button.
     

2025 Portal Training Dates

 

  • Wednesday, Jan 15, 2025 3:00PM - 4:30PM
  • Wednesday, Feb 12, 2025 10:00AM - 11:30AM
  • Wednesday, Mar 19, 2025 1:00PM - 2:30PM
  • Tuesday, Apr 15, 2025 9:00AM - 10:30AM
  • Thursday, May 22, 2025 2:00PM - 3:30PM
  • Wednesday, June 11, 2025 1:00PM - 2:30PM
  • Wednesday, July 16, 2025 1:00PM - 2:30PM
  • Thursday, Aug 14, 2025 11:00AM - 12:30PM
  • Tuesday, Sept 16, 2025 9:00AM - 10:30AM
  • Wednesday, Oct 8, 2025 3:00PM - 4:30PM
  • Wednesday, Nov 5, 2025 10:00AM - 11:30AM
  • Wednesday, Dec 10, 2025 2:00PM - 3:30PM

Thank you for choosing to participate with WellCare of Delaware. We share your commitment to keeping your patients healthy. We will host New Provider Orientation training webinars to thoroughly onboard you as a participating provider in our network. Below, please find a list of training dates through the end of 2025.

Date: Wednesday, January 15, 2025
Time: 10:00 AM – 11:00 AM Eastern
Dial-In number: Available after registration
Meeting ID: 980 0961 9460
Passcode: 844322
Meeting URL: NPO Registration Link

Date: Thursday, February 27, 2025
Time: 2:00 PM – 3:00 PM Eastern
Dial-In Number: Available after registration
Meeting ID: 976 3990 2508
Passcode: 477699
Meeting URL: NPO Registration Link

Date: Wednesday, March 12, 2025
Time: 10:00 AM – 11:00 AM Eastern
Dial-In Number: Available after registration
Meeting ID: 927 3243 1379
Passcode: 875766
Meeting URL: NPO Registration Link

Date: Thursday, April 24, 2025
Time: 10:00 AM – 11:00 AM Eastern
Dial-In Number: Available after registration
Meeting ID: 939 6707 3594
Passcode: 579955
Meeting URL: NPO Registration Link

Date: Tuesday, May 13, 2025
Time: 10:00 AM – 11:00 AM Eastern
Dial-In Number: Available after registration
Meeting ID: 977 0594 0096
Passcode: 488905
Meeting URL: NPO Registration Link

Date: Wednesday, June 04, 2025
Time: 01:00 PM – 02:00 PM Eastern
Dial-In number: Available after registration
Meeting ID: 982 8637 5293
Passcode: 826590
Meeting URL: NPO Registration Link

Date: Thursday, July 31, 2025
Time: 10:00 AM – 11:00 AM Eastern
Dial-In Number: Available after registration
Meeting ID: 915 0582 0132
Passcode: 510734
Meeting URL: NPO Registration Link

Date: Wednesday, August 20, 2025
Time: 03:00 PM – 04:00 PM Eastern
Dial-In Number: Available after registration
Meeting ID: 916 3848 3939
Passcode: 802187
Meeting URL: NPO Registration Link

Date: Tuesday, September 30, 2025
Time: 11:00 AM – 12:00 PM Eastern
Dial-In Number: Available after registration
Meeting ID: 951 8174 0632
Passcode: 512081
Meeting URL: NPO Registration Link

Date: Tuesday, October 07, 2025
Time: 10:00 AM – 11:00 AM Eastern
Dial-In Number: Available after registration
Meeting ID: 922 7771 8674
Passcode: 120044
Meeting URL: NPO Registration Link

Date: Wednesday, November 28, 2025
Time: 11:00 AM – 12:00 PM Eastern
Dial-In number: Available after registration
Meeting ID: 995 0544 7770
Passcode: 444741
Meeting URL: NPO Registration Link

Date: Thursday, December 18, 2025
Time: 03:00 PM – 04:00 PM Eastern
Dial-In number: Available after registration
Meeting ID: 976 3168 6828
Passcode: 035202
Meeting URL: NPO Registration Link

Visit Delaware First Health for additional information.

 

Coming soon

2025 PaySpan Webinar Training Dates

Here's the current schedule through May 2025.

 

Jan 15, 2025 01:30 PM- 3:00PM ET

Feb 19, 2025 01:30 PM- 3:00PM ET

Mar 19, 2025 01:30 PM- 3:00PM ET

Apr 16, 2025 01:30 PM- 3:00PM ET

May 21, 2025 01:30 PM- 3:00PM ET

Provider News

Please see our Newsroom page for the most updated news!

Provider Forms

CAHPS and HOS Resources

Questions?