On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Wellcare is ready to become your Medicare partner!

Wellcare is the Medicare product offered through Delaware First Health.  We are thrilled you are partnering with us.

The Annual Enrollment Period for your Medicare patients runs from October 15 to December 7. Your patients have a choice in their Medicare health insurance, and we hope that they will use this Annual Enrollment Period to get acquainted with Wellcare. If they ask you about their coverage options, let them know you accept Wellcare.

As our partner, you can count on our complete support as you continue to focus on providing compassionate and expert care to your patients.  Our most helpful provider resources include:

Further provider resources, including provider engagement administrator contact information, can be found on Delaware First Health website.

Provider Training 

Date: October 16, 2024

Beginning Oct. 21, you can validate eligibility and benefits, submit claims, check claim status, submit authorizations, and access all Delaware First Health, Ambetter of DE and Wellcare payer resources via Availity Essentials.

Availity experts are hosting several live webinar sessions to help you get ready. This is a look ahead at what tools and functionality are coming, paired with live training to learn more. Space is limited, save your seat today!

  • Availity Essentials Introduction
    • Monday, Oct. 21 – 1 p.m. EST
    • Tuesday, Oct. 29 – 10:30 a.m. EST
  • Authorization Tools
    • Tuesday, Oct. 22 – 1 p.m. EST
    • Monday, Oct. 28 – 12 p.m. EST
  • Claim Submission
    • Wednesday, Oct. 23 – 12 p.m. EST
    • Wednesday, Oct. 30 – 11 a.m. EST
  • Claim Follow-up Tools
    • Thursday, Oct. 24 – 12:30 p.m. EST
    • Thursday, Oct. 31 – 3 p.m. EST
  • Risk & Quality Applications
    • Wednesday, Oct. 23 – 1:30 p.m. EST
    • Friday, Nov. 1 – 11 a.m. EST


Please Note: You must be logged into your Availity Essentials account to register and attend live training. To register for an Essentials account, visit Register and Get Started with Availity Essentials

Enrolling for a provider webinar in the Availity Learning Center (ALC)

  1. Log in to Availity Essentials.
  2. Select Help & Training > Get Trained.
  3. ALC opens in a new browser tab. If it does not, have the user check their browser settings to allow for pop-ups and redirects from apps.availity.com and availitylearning.learnupon.com.
  4. Select the Sessions tab.
  5. Select the View Course button next to the webinar.
  6. Select the Enroll button.
     

Wednesday, October 23
Time: 10:00 AM – 11:30 AM EST
Webinar ID: 953 0511 0635
Passcode: 222035
Registration Link: https://centene.zoom.us/webinar/register/WN_5wscdXecRLqXovXbIG7YJA

Wednesday, November 13
Time: 2:00 PM – 3:30 PM EST
Webinar ID: 933 3351 2080
Passcode: 060686
Registration Link: https://centene.zoom.us/webinar/register/WN_FIdxPjzBRa6fx2HjLqOdfQ

Wednesday, December 18
Time: 1:30 PM – 3:00 PM EST
Webinar ID: 910 1779 3793
Passcode: 806002
Registration Link: https://centene.zoom.us/webinar/register/WN_Od7Of3RfRwK5y2IHE5gMyA

 

SECURE PROVIDER PORTAL TRAININGS

Date: Wednesday, August 14,
Time: 10:00AM – 11:30AM Eastern
Webinar ID: 918 2416 3292
Passcode: 264960

Date: Wednesday, September 18,
Time: 1:00PM – 2:30PM Eastern
Webinar ID: 992 7977 0926
Passcode: 140836

Wednesday, October 2, 10:00 AM EST
Webinar ID: 960 5291 3974
Passcode: 980904
Registration Link: https://centene.zoom.us/webinar/register/WN_Av5tCrQYQ2CRElyDLsCrVQ

Wednesday, October 9, 2:00 PM EST
Webinar ID: 994 8562 4985
Passcode: 339340
Registration Link: https://centene.zoom.us/webinar/register/WN_azJVeCbGQCym64QzlwmVdg

Thursday, October 17, 11:00 AM EST
Webinar ID: 939 3425 5657
Passcode: 683139
Registration Link: https://centene.zoom.us/webinar/register/WN_kHLFuqaOT8Cw4rgDgJ7aqw

Wednesday, October 23, 10:00 AM EST
Webinar ID: 949 8158 2319
Passcode: 084900
Registration Link: https://centene.zoom.us/webinar/register/WN_M8KCHF2QTMOFqaiYmvY3fA

Wednesday, October 30, 2:00 PM EST
Webinar ID: 920 2563 0854
Passcode: 409236
Registration Link: https://centene.zoom.us/webinar/register/WN_1fPfoGyyTjyqy3n8Qs__PA

Wednesday, November 6, 11:00 AM EST
Webinar ID: 966 7224 5113
Passcode: 962347
Registration Link: https://centene.zoom.us/webinar/register/WN_7fakxHIRQB6iE7T8DCdTpg

Wednesday, November 13, 10:00 AM EST
Webinar ID: 964 8121 5906
Passcode: 185475
Registration Link: https://centene.zoom.us/webinar/register/WN_SqOU3LEWQyKYb9XzaHPWBw

Thursday, November 21, 10:00 AM EST
Webinar ID: 915 1246 3120
Passcode: 298097
Registration Link: https://centene.zoom.us/webinar/register/WN_d3T8lWAVQjKW34jf5Fm_Rg

Tuesday, November 26, 10:00 AM EST
Webinar ID: 975 7327 5700
Passcode: 169921
Registration Link: https://centene.zoom.us/webinar/register/WN_lt6zOZmOR0aE-UyNZVbr3Q

Wednesday, December 4, 2:00 PM EST
Webinar ID: 969 9253 8965
Passcode: 231515
Registration Link: https://centene.zoom.us/webinar/register/WN_CF8IWxgnQuyf0BT43Ru3Dg

Wednesday, December 11, 10:00 AM EST
Webinar ID: 919 6995 8801
Passcode: 982773
Registration Code: https://centene.zoom.us/webinar/register/WN_ICCOYzsLSZWeZdj5-mADnw

Tuesday, December 17, 2:00PM EST
Webinar ID: 969 3216 2750
Passcode: 884184
Registration Link: https://centene.zoom.us/webinar/register/WN_se6jWH7_Qu-RZhKNaVRgbA

Thursday, December 26, 10:00 AM EST
Webinar ID: 921 1824 7507
Passcode: 263883
Registration Link: https://centene.zoom.us/webinar/register/WN_bLO8ynXLSjKBFvppU-yWjw

 

 

 

 

 

Coming soon

Provider News

Please see our Newsroom page for the most updated news!

Provider Forms

CAHPS and HOS Resources

Questions?